The training and support offered by the company are excellent. We had a recent turnover in library staff and equipment. Alexandria support made that a very smooth transition for us. The transition took time at first, but has paid off immensely. We came from the dark ages with Alexandria! I am in charge of the library at a very small Catholic school. I've been using Alexandria for a few years now.
Other software was just too expensive for our tiny, almost non-existent budget. This is an affordable alternative. We were able to set up our library under 6, books with ease and their tech support is always easy to talk with as well as work with! I have used several different library automation systems and I love Alexandria. It is easy to use and can do everything that I need it to do!
I would highly recommend it to anyone looking for library automation software! We switched to Alexandria from the Athena library program. Customer service has been very helpful in taking the time to walk me though any questions that I have had. Thank you! Not only is the software easy to use, but their customer service is exemplary in a world where this no longer exists you can depend on them to not only answer the phone but to answer your problem or question.
I have used the software for many years now and have found it easy to use. Even my elementary students can use it! The tech support is the best around. I switched from Follett to Alexandria about 7 years ago.
I have been very happy. Customer support and tech support are both excellent. The updates are helpful and frequent. Reports, labels all library needs are well met. I would recommend Alexandria for your library software. Alexandria Library automation software is user friendly, convenient and a great tool overall.
We enjoy many features of Alexandria including the helpful reports, flexibility of the utilities and ease of use for patrons. I have used other products for library automation in the past, but Alexandria is the best by far and I would highly recommend it to anyone looking for a new product.
We started using Alexandria in when we needed to back up everything to flash drives. Last year we moved to the hosted version and have been completely happy with it. And as far as the daily functions of the program, it is extremely user friendly. I would call it streamlined compared to the other automation programs I've had my hands on.
A great small library software Especially good with web hosting! The Alexandria system works fine for checking books in and out and the Researcher helps students find books. The system does read all the different barcodes in the library and it has many, many features that I am not using. Overall it is a good system for my small library. We are a very small school. What I like about our program is the cost, reliability, and the customer service.
When I was learning how to work the program they were great to give me lessons. The program always works the way it should but the few time tech people messed it up changing it to a new computer they helped me fix it quickly. I have been using Alexandria for over 10 years. The software is easy to use and works very well. The customer service is incredible. The representatives are so willing to help me with any problems or concerns. I would recommend this library software to anyone. This is the 7th year that I have used Alexandria for my K-8 school library.
Great product, great price, and on the extremely rare times that I have contacted customer support, they have been super supportive and answered my questions quickly. We are a small college library. Alexandria has everything we need. It does take some time to figure out how the program works. However, after basic training, we have been able to figure out most things we need on our own. When we have contacted customer service, they are fantastic.
They have done trainings, taken our calls, and emailed us promptly after we contacted them. We have appreciated their support tremendously.
Customer service is phenomenal. Anytime I mess up they bail me out. This software is amazing. Love the hosted data. End of day reports are simple yet detailed with everything I need. My accountant likes the fact that I can produce a report that distinguishes between amount of services vs. I choose Restaurant Maid because it offered tons of flexibility in customizing the software to meet the specific needs of my business.
It is exceptionally affordable for what you get. It is extremely user friendly when it comes to setup and use. The inventory control and report features are awesome and help my business run smoothly.
Another thing that I liked about the software was the flexibility of being able to select from a wide variety of hardware. You are not stuck to one expensive system; you can build a system that fits your needs and budget. The system is quick and keeps up without hesitation. The number one feature that has kept me loyal to Restaurant Maid is the stability of the system.
We have three stations and none of them have ever crashed, not even during our busiest nights when they are being used constantly! The only issue I have with the system is; If the printer runs out of paper, the drawer will not open until the paper roll is replaced. Not a big issue, simple solution, keep a few extra rolls of paper by the printer.
Changing the paper takes all of 2 seconds. Our business relies on our POS systems to survive and grow, and Restaurant Maid has helped our business grow.
I love this system and have confidently recommended it to a few friends who love it. If you have any questions customer service is great and the support section on the website is awesome. Could use a couple features that are unique to my business, but overall a solid POS program.
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