Freshdesk allows you to configure these requests so all emails sent to company accounts are logged as tickets. These, in turn, can be categorized, prioritized and assigned to the correct agent, and because you can define behavioral rules for requests, tickets will always go to the correct support agent. This tool can be set to automatically convert email threads or ticket replies into articles for the Knowledge base archive.
This data is saved as draft information that can be edited before publicising it in the Knowledge base. Social media platforms such as Facebook and Twitter are also supported by Freshdesk.
This is a very useful tool, as you have the means to reply to urgent requests from these channels in real-time. With Freshfone you are able to track tickets from multiple sources and provide further support channels to your clients. With integrated game mechanics, team leaders and managers can keep all members of their team motivated. With this tool, support tickets become stepping stones to advance up the leaderboard.
Freshdesk Arcade turns normal tasks into game missions. You can create Quests to make sure the tickets that are the highest priority get done quickly. The system rewards agents with a selection of badges for the best performers. Integrations Freshdesk offers an ever expanding number of both native and 3rd party integrations. Custom integration are also available as Freshdesk provides a service called Freshplugs.
Conveniently, Freshdesk also has a mobile help-desk plugin called MobiHelp, which is available for Android and iOS platforms.
It is well suited to all users from freelancers through to mid sized businesses. The Blossom plan includes social support, community forums and game mechanics. Immediately after the installer completely finish downloading, open it to begin with the installation process. Look into the first two steps and then click "Next" to go on to another step of set up.
You may notice "Install" on screen, click on it to get you started with the final install process and click "Finish" once it is finished. Then, either via the windows start menu or desktop shortcut start BlueStacks App Player. Well done! After creating the model and building the project, you can use ASP. NET Scaffolding wizards to create the controller and the views.
Next to each record are links to edit, delete, and see more information. You can also create new Tickets records. With every state change the site picks up any data changes. CData Software is a leading provider of data access and connectivity solutions. All rights reserved. Various trademarks held by their respective owners.
Search Chat. CData Connect Universal, consolidated data connectivity on-premisis or in the cloud. CData Sync Replicate any data source to any database or warehouse.
Relational Databases. Ready to get started? NET Provider Rapidly create and deploy powerful. NET applications that integrate with Freshdesk. Create the Entity Framework Model Follow the steps below to save connection properties and map tables to entities in the data model.
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